Terms & Conditions
SHIPPING POLICY
If you have placed an order, and decide that you would like to change that order, please e-mail us immediately at info@vimcowellness.com. If a packing slip has not been created for the order, we will happily adjust the order. If a packing slip has already been created, we will not be able to add to the original order.
BACKORDERS
We do our best to maintain our "in stock" status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail.
You will be given the option to:
1) receive a full refund for the backordered item,
2) substitute another item for the backordered item, or
3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item is in stock, at which point your order will ship out in its entirety.
RESELLING
Products that are purchased from this website, with or without a discount code, shall not be resold without the permission of Vimco, LLC. If you would like to resell one or more of Vimco, LLC products, please contact us by e-mail at info@vimcowellness.com
RETURNS
To be eligible for a return, the item must be unused and in the same condition as you received it. Your item must be in the original packaging. For more information on returns, visit our returns page here.
SHIPPING ADDRESS
The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Vimco, LLC is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at info@vimcowellness.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a restocking fee equal to our cost of shipping. In order to maintain low shipping costs, Vimco Wellness, at times, partially pays for shipping expenses.
Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which location the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.
PLEASE NOTE: Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.
PROCESSING TIME
Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.
During sales and promotional periods, orders may take an additional 1–3 days to process.
Orders placed after 5 p.m. PST Monday through Thursday will begin processing the following day.
Orders placed after 10 p.m. PST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
MISSING PACKAGES
Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier does not deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.
U.S. orders are shipped from U.S. through USPS, and the estimated delivery time is 5 working days once the package is shipped.
It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.
ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you as a username, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
BUYING POLICY
The products on this site are for individual use only, and may not be resold or redistributed. Vimco LLC reserves the right to refuse service to anyone, at any time and for any reason, without notice.
For wholesale inquiries please contact us at info@vimcowellness.com